Contact Us
Lumqeva™
Lumqeva™ is owned and operated by Shenzhen Aiwudui Culture Technology Co., Ltd.
Contact Us
Questions about a product, order, or delivery? We’re here to help.
For the quickest assistance, include your order number and the email address used at checkout.
How can we help?
Our customer care team can help with product questions, order details, shipping and tracking, damaged or incorrect deliveries, return requests, and privacy inquiries. Write to us at service@lumqeva.com or call +86 162 9157 3846.
Order assistance
Include your order number and the email address used at checkout so we can locate the purchase.
Product questions
Tell us the product name and what you would like to know, such as dimensions, materials, care, or setup details shown on the listing.
After-sales help
Describe what happened and attach clear photos or video when relevant, especially for a damaged, incomplete, or incorrect item.
When you contact us.
- Use the email address connected to the order where possible.
- Include the order number, product name, and a short description of your request.
- For delivery issues, include tracking details and confirm the delivery address.
- For product condition concerns, keep the item and packaging until we respond, and attach clear photos where applicable.
Customer service hours
Our listed service hours are 8:00 AM – 10:00 PM Daily. We review messages in the order received and will respond as soon as reasonably possible. Response time may vary during weekends, holidays, or high-volume periods.
Business correspondence
The business address displayed above is our company address. Please contact customer care before sending products, documents, or other parcels to us. Returns must follow the instructions provided after a return request is reviewed.