Your choices depend on where you live

Privacy rights vary by jurisdiction and may apply only to certain types of information or processing. Depending on local law, you may be able to request access to personal information, ask us to correct or delete it, receive information about certain processing, object to or limit some uses, withdraw consent where consent is the legal basis, or opt out of certain targeted advertising or sale/sharing activities where those concepts apply.

How to submit a request

1. Email service@lumqeva.com with the subject “Privacy Request.”
2. Tell us the request type and the email address or account associated with your interaction with Lumqeva™.
3. Do not send passwords, full payment-card details, or identity documents unless we specifically request a secure verification step.
4. We may ask for proportionate information to verify that you are the person connected with the request or are authorized to act for them.

Marketing email preferences

If you receive promotional email from us, you can use the unsubscribe link included in the message. Transactional messages about purchases, shipping, or customer service may still be sent when needed to complete or support an order.

Cookies and targeted advertising

Browser controls can be used to clear or block cookies, although some store functions may be affected. Where a cookie preference or opt-out control is made available on the storefront, use that control to manage the choices it offers. Sending an email to customer care lets us receive a privacy request; it does not by itself change your browser settings or automatically disable cookies on your device.

Authorized agents and response

Where local law allows an authorized agent to act for you, we may request evidence of authorization and may verify your identity directly. We will review requests under applicable law and respond within the timeframe required. Some information may need to be retained for legal, security, transaction, or recordkeeping purposes, or where an exception applies.

No discrimination for exercising rights

We will not unlawfully discriminate against you for exercising a privacy right available under applicable law. Certain store functions may require information to complete an order or deliver a service you request.