Return & Refund Policy
Lumqeva™
Lumqeva™ is owned and operated by Shenzhen Aiwudui Culture Technology Co., Ltd.
Return & Refund Policy
A straightforward process for return requests, delivery problems, and approved refunds.
Please contact Lumqeva™ customer care before returning a product. We will review your request and provide the correct return instructions for your order.
Return window
You may request a return within 30 days after delivery. Contact us within this period at service@lumqeva.com and wait for approval and return instructions before sending anything back. The return window is based on delivery date shown by the carrier or other reasonable proof of receipt.
Eligibility and condition
To be eligible for a preference-based return, an item should be unused, uninstalled, unaltered, and returned with its original components and packaging where reasonably available. Please include the order number and explain which item you wish to return. Products showing wear, damage after delivery, missing components, or signs of use beyond what is needed to inspect the product may not qualify for a full refund, except where the issue is due to a confirmed defect or our fulfillment error.
Items that need special review
Because Lumqeva™ offers children’s room decor, please take particular care with wall hangings, display racks, growth charts, decorative figures, and ambient lights. If an item has been installed, assembled, customized, or used, contact us before returning it. A product-specific listing or applicable law may provide additional rights or instructions.
How to request a return
- Email service@lumqeva.com within 30 days of delivery. Include your order number, the product name, and the reason for the request.
- If the item arrived damaged, incomplete, or incorrect, attach clear photos of the product, packaging, and shipping label where possible.
- Wait for our team to review the request and send return authorization, the approved destination, and packing instructions.
- Pack the approved item securely and ship it using the instructions provided. Keep the tracking number until the matter is complete.
Do not send merchandise to the registered business address unless customer care expressly confirms that address as the return destination for your specific request.
Return shipping costs
For a return because you changed your mind or selected the wrong item, the customer is responsible for return shipping costs unless the checkout or customer-care team confirms otherwise. Original shipping charges are generally not refundable for preference-based returns, except where required by applicable law. For a confirmed damaged, defective, incomplete, or incorrect item, contact us before arranging shipment; we will review the issue and provide an appropriate resolution without charging you costs caused by our verified error.
Damaged, defective, or incorrect orders
Please report a delivery issue as soon as reasonably possible, preferably within 72 hours after delivery, so we can investigate while shipment details and packaging are available. Provide the order number, a short description, and photos or video that show the concern. The 72-hour request is intended to help us review the issue promptly and does not limit any rights that cannot be limited under applicable law.
Refund review and timing
After an authorized return arrives, we will inspect the returned item and notify you of the decision. If approved, a refund will generally be issued to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the credit. If the refund has not appeared after the provider’s normal processing period, contact us with the order number.
Exchanges and other resolutions
We do not promise that every item or variant will be available for exchange. Where a product is confirmed damaged, defective, incomplete, or incorrect, we may offer a replacement, refund, or another appropriate solution after reviewing the circumstances and subject to applicable law.