01 · Information you provide

When you browse, place an order, create an account, subscribe to updates, or contact customer care, you may provide information such as your name, email address, telephone number, billing and delivery address, order contents, account details, and messages or files sent to us. Please avoid including sensitive information that is not needed to resolve your request.

02 · Information collected through store use

Our store and its service providers may automatically receive technical and usage information, including IP address, browser and device type, approximate location derived from network information, pages viewed, referral source, session activity, and cookie or similar technology data. These details help the website function, remember preferences, protect the store, and understand how pages are used.

03 · How information is used

• To take, confirm, fulfill, ship, and provide updates about orders.
• To answer product, delivery, return, refund, and customer-care questions.
• To maintain accounts, checkout, site features, and saved preferences.
• To help detect fraud, abuse, security incidents, and payment problems.
• To understand store performance and improve product information and shopping experiences.
• To send marketing messages where permitted and in line with your choices.
• To meet legal obligations, respond to valid requests, and protect legal rights.

04 · Cookies and similar tools

Cookies, pixels, local storage, and similar technologies may be used by Lumqeva™ and service providers to keep the store working, remember settings, measure site activity, and support advertising where enabled. You can manage browser cookies through your browser settings. Some store functions may not work as expected if certain technologies are blocked. Where a preference tool is available on the store, you may use it to manage the choices it offers.

05 · Service providers and disclosures

We may make relevant information available to service providers when reasonably necessary to run the store or provide a service. These providers may include Shopify and commerce infrastructure providers, payment processors, carriers and fulfillment partners, customer support tools, website hosting and security vendors, analytics services, and marketing providers where used. We may also disclose information when required by law, to respond to lawful process, or to address fraud, safety, or legal claims.

06 · Payment processing

Payment details are handled through the checkout and payment providers made available for a transaction. We do not ask customers to email complete card numbers, security codes, or payment passwords. Payment providers may process transaction and billing details under their own terms and privacy information.

07 · Retention and security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including order servicing, record keeping, resolving disputes, preventing misuse, and meeting legal requirements. We use reasonable administrative, technical, and organizational measures designed to protect information. No online transmission or storage system can be guaranteed completely secure.

08 · Children’s privacy

Lumqeva™ offers decor for children’s rooms, but the online store is intended for adults making purchases on behalf of a household. We do not knowingly seek personal information directly from children. A parent or guardian who believes a child has provided information to us may contact customer care so we can review the matter.

09 · Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, receive information about certain processing, object to or restrict specific processing, withdraw consent where processing relies on consent, or opt out of certain targeted advertising or data-sharing activities where applicable. Visit Your Privacy Choices or contact us at service@lumqeva.com. We may need to verify your identity and may be unable to fulfill requests where an exception applies.

10 · Policy updates

We may revise this Privacy Policy as our store, tools, or legal requirements change. The updated version will appear on this page with its effective or updated date where available.